1
Positioning & ICP definition
Who are we, who do we help?
Positioning answers the question: why should the market care about us and not about the 50 others?
A sharp ICP (ideal customer profile) answers: which companies, in which industries, with which problem are our best customers?
The problem without this pillar
You try to serve everyone. Your message dilutes. Your acquisition costs explode.
The goal
Positioning that is understood immediately. An ICP so sharply defined that you can say no.
More on strategy & goals
2
Sales playbook & sales process
How do we sell?
A sales playbook is not a guidebook, it is an operational process: which steps lead from first contact to closed deal? Which questions do we ask when? Which documents are created when? How long does each stage take?
The problem without this pillar
Your sales team works on gut feeling. Everyone does their own thing. Sales cycles are uncontrollably long.
The goal
A repeatable process everyone understands and follows. Predictable sales.
More on handover to sales
3
Pricing & monetisation
What does it cost us, and what do we earn?
Pricing is not just a number, it is a strategic decision: are we cost-based, value-based, or do we use dynamic models?
Monetisation answers: how do we earn? One-off sale, subscription, usage-based, freemium?
The problem without this pillar
You underprice yourself, or you lose deals because the price is too high. Churn rises because the price does not match the customer experience.
The goal
A pricing strategy that is profitable and competitive. Monetisation that fits your business model.
More on offer & closing
4
Market expansion
How do we enter new regions?
APAC, Northern Europe, the US: every market is different. Regulation, culture, buying behaviour and competition differ fundamentally.
A GTM strategy for new markets answers: in which order do we expand? How do we adapt positioning, pricing and sales to local conditions?
The problem without this pillar
You copy your home GTM one to one into new markets and fail.
The goal
Controlled expansion into markets that match your profile. Fewer failures, more wins.
More on Asia and DACH expansion
5
Customer success & retention
How do we keep customers after the deal?
The deal is not the end, it is the beginning.
Customer success answers: how do we make sure the customer realises value? How do we prevent churn? How do we expand inside existing accounts through upsell and cross-sell?
The problem without this pillar
High acquisition costs evaporate. Churn is uncontrolled. Revenue is volatile.
The goal
A system that makes customers successful. NRR above 100 percent because expansion beats churn. Predictable recurring revenue.
More on shared KPIs